WINPAC Voice Mail System is an on-line integrated hotel voice mail which is linked to the Front Office computer. VMS is a module of the WINPAC suite of hotel solutions, which provides various computerized applications for the hotel and service industry.

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Key Features

• Personalized Guest Mailbox Greeting
• Support Multi Languages
• User Friendly instructions of recording messages
• Automatic message waiting light control
• Retrieve voice messages from outside the hotel
• Record voice memo (for admin)
• Activities Alert, Activities Logging
• Reports

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Other Modules Related of Voice System

• Auto Wake-up Module
• Minibar Posting Module
• Room Status Updating Module

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WINPAC Auto Wake-up Module

• Voice recording utility
• Wake-up call setup
• Wake-up call cancellation
• Snooze call
• Alarm Signal
• Reports

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WINPAC Minibar Posting Module

• The hotel can itemize all consumer food and beverages in codes
• Minibar transaction can be posted manually on screen through Intelligent Console as well as over the telephone
• Maid ID can be provided for performing minibar transaction
• The hotel staff can simply call into the system to key-in the item code and quantity consumed over the telephone
• The system will announce the keyed-in item and quantity to re-assure the accuracy of the information keyed-in by the staff
• The posting of minibar can be done from any extension
• The final minibar charge will then be posted to the guest folio in the front office system
• The quantity entered can be validated against stock available in the system
• The system supports Chinese Display
• Activities Alert and Logging
• Minibar Reports

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WINPAC Room Status Updating Module

• Allows the housekeeping staff to call into the system and post the room status to the front office system by using the room touch-tone telephone
• Maid ID can be provided for performing room status transaction
• Room status transaction can be posted manually on screen through Intelligent Console as well as over the telephone
• The housekeeping staff can opt to choose from pre-recorded options of room status types
• User is also able to change room status prompts over the telephone
• The posting of room status can be done from any extension
• The housekeeping staff will be guided by pre-recorded voice prompts step by step to post room status transaction over the telephone
• After a status has been selected, the system will announce the selection in voice to re-assure the accuracy of information keyed-in by the housekeeping staff
• Activities Alert and Logging
• Room Status Reports

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