At Golden News IT Support, we specialize in providing personalized IT services to hotels and businesses of all sizes. Our team of experienced professionals provides a wide range of solutions for hotel managers looking for cost-effective, reliable IT support, including PABX, WiFi, doorlock and PMS.  Whether you need assistance with setting up a new system, optimizing an existing one or providing support to your existing staff, we have the skills and experience to help.

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Why IT support is important for hotel managers even if they already have an in-house IT manager

Every hotel manager needs reliable IT support, even if you already have an in-house IT manager. It’s important to keep your systems up-to-date and running smoothly in order to provide the best possible service for your guests. If a system fails or malfunctions, it can disrupt operations and impact customer satisfaction levels. One incident is all it takes to cause harm to the hotel's reputation. With our IT support services, we can help ensure that your systems are running at their optimal levels at all times. Even if you already have an in-house IT manager, our support augments your IT capability by providing continuous support even when your IT staff is on leave and enhancing your support capability with our experienced support staff who have served in the hotel industry at least 10 years. Your downtime can go from days to hours so you can focus on delivering hotel services.

How our IT support works?

Just like asking for help from your in-house IT, we have a 24/7 hotline and a job request system for all your IT problems. Our job request system allows our support engineers to provide quick and timely solutions while you can check the progress of any jobs in real-time. Most of our support can be done via our secure remote troubleshooting software, so you can resume operation in no time.  We also provide onsite support, either planned or emergency services depending on your requirements.

Provide case studies or testimonials from other hotels that have used our services successfully  

We have worked with numerous hotels over the years and all of them have been very satisfied with our services. Here are some of our case studies, Tang's Living Group, a hospitality group with a dozen of hotel and restaurant properties in Hong Kong. Our support staff assists from high (e.g. WiFi outage) to low (e.g. staff password reset) impact jobs, which is saving hours of staff work time because of IT outage and keep the reputation of Tang's Living Group intact.

If you’re looking for reliable and cost-effective IT support, we can help. We offer free consultations to discuss your needs and provide bespoke solutions tailored to your unique requirements. Contact us today and let us show you how our IT support services can help your business succeed.

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