Golden News, a leading provider of total IT solutions for the hospitality sector, today announced a new partnership with Intercom, the customer communications platform trusted by thousands of businesses worldwide. Through this collaboration, Golden News will offer Intercom’s cutting-edge AI chatbot solution—including its next-generation AI agent, Fin AI—to hotels, hostels, service apartments, offices, and hospitals across Asia.

Golden News’s advanced IT software and hardware solutions have supported multinational hospitality brands for years. Now, with Intercom, Golden News is taking guest experiences to the next level—helping hospitality clients automate support, boost efficiency, and deliver instant, 24/7 service.

“Our mission is to ensure our clients can focus on delivering world-class hospitality without worrying about their IT infrastructure,” said Larry TO, CTO of Golden News. “By partnering with Intercom, we’re making it effortless for hotels and other venues to provide immediate, intelligent responses to their guests—improving satisfaction and freeing up staff to focus on what matters most.”

Introducing Fin AI: Intercom’s Advanced AI Agent

With the introduction of Fin AI, Intercom sets a new standard for AI-powered customer support. Fin AI is designed to resolve complex guest queries with remarkable accuracy, leveraging advanced natural language understanding and machine learning. Whether it’s answering detailed questions about hotel amenities, guiding guests through booking processes, or handling special requests, Fin AI delivers fast, conversational support—just like your best staff member would.

Benefits of Fin AI for hospitality clients:

• 24/7 automated guest support, in multiple languages
• Handles complex and nuanced queries, not just FAQs
• Seamless escalation to human agents when needed
• Continually improves with every interaction

Seamless, AI-driven guest support

Intercom’s AI chatbot, powered by Fin AI, integrates directly into clients’ websites and apps, handling routine and advanced guest queries such as booking confirmations, amenity requests, and check-in procedures. This enables staff to spend less time on repetitive questions, while giving guests fast, accurate, and friendly responses—anytime, anywhere.

Golden News manages the full deployment, from procurement through integration and staff training, ensuring that hospitality clients can adopt AI-powered support without technical headaches.

End-to-end IT, with a human touch

Golden News’s partnership with Intercom is part of a broader commitment to providing comprehensive, future-ready IT services to the hospitality industry. From network management to guest-facing solutions, Golden News enables hotels and serviced residences to stay ahead of the curve—no matter how fast technology evolves.

Golden News and Intercom are already rolling out the new AI chatbot solution.

Ready to see Fin AI in action?

Request a Demo or Consultation Today!
Want to experience how Fin AI can elevate your guest experience and streamline your operations?

• Request a free demo
• Book a consultation with our experts

Our team is ready to show you how Golden News and Intercom can transform your hospitality business.

About Golden News
Golden News provides total IT solutions and innovative technologies to hospitality, healthcare, and corporate clients, helping them deliver exceptional experiences while keeping their IT systems secure, scalable, and hassle-free.

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